Audiences polled by CinemaScore gave the film an average grade of "B" on an A+ to F scale, while PostTrak reported 77% of filmgoers gave it a positive score. The website's critics consensus reads: " The Broken Hearts Gallery is a rom-com with few surprises, but plenty of charm – led by a performance from Geraldine Viswanathan that's easy to love." On Metacritic, the film has a weighted average score of 57 out of 100, based on 21 critics, indicating "mixed or average reviews". On review aggregator Rotten Tomatoes, the film has an approval rating of 79% based on 116 reviews, with an average rating of 6.6/10. The film fell 30% in its second weekend, grossing $800,000, then made $470,000 its third weekend. In its opening weekend, The Broken Hearts Gallery grossed $1.1 million from 2,024 theaters, finishing fourth. The film premiered on the Sony Pictures Studios lot as part of the company's ongoing "Drive-In Experience" event. However it was later pulled from the schedule, eventually being scheduled for a Septemrelease. It was then delayed to July 17, and then again to August 7, 2020, due to the COVID-19 pandemic. In June 2020, TriStar Pictures and Stage 6 Films acquired distribution rights to the film, and set it for a July 10, 2020, release. Filming also took place in New York City, and wrapped in late-August.
Principal photography began in Toronto, Canada in July 2019. In September 2019, it was announced Molly Gordon, Suki Waterhouse, Phillipa Soo, Arturo Castro and Bernadette Peters had joined the cast of the film. Selena Gomez serves as an executive producer under her July Moon Productions banner. In May 2019, it was announced that Geraldine Viswanathan, Dacre Montgomery and Utkarsh Ambudkar had joined the cast of the film, then titled The Broken Heart Gallery, with Natalie Krinsky directing from a screenplay she wrote.
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